FAQ
We are here to help.
Whether you’re scaling your accounting systems, getting financial clarity with a Fractional CFO, or optimizing ServiceTitan — you’ll find quick answers here.
If you can’t find what you’re looking for, our team is always happy to help.
Find Your Answer Here
Getting Started
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What industries do you specialize in?
We work exclusively with service-based businesses — HVAC, plumbing, electrical, roofing & Solar, and other trades that focus on home service.
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How does the onboarding process work?
We start with a full review of your quickbooks and identify where your books have incorrect categorizations, haven't been reconciled, integration errors and a host of other accounting mistakes. We will produce a full report showing you exactly what the problems are and give you a plan to fix it. Start this process here by booking a call.
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How much do you charge?
Every business's needs are different and we base our pricing on the size and needs. With fast growing companies we can supplement your current team or if your bookkeeper is retiring or stepping into a different position we can help.
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Do you replace my current accountant or bookkeeper?
Not always. We can either fully manage your books or collaborate with your internal or external accounting team.
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How long does it take to get onboarded?
The average time is 7 days from your discovery call and depending on the state of your books going from a mess to perfect is a 30-90 day process.
Bookkeeping Service
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What does your bookkeeping service include?
We’ll start by reviewing every process that keeps your books clean and accurate. If your business has moved past paper invoices, we can take care of nearly all your accounting tasks — from batching and exporting your CRM data to reconciling deposits, classifying income by department, entering bills, managing credit cards, balance sheet accounts, and preparing CPA-ready financials.
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Can you clean up my existing QuickBooks file?
Yes, most of our clients come to us because we are known for being able to clean up the accounting messes that span over multiple years, bookkeepers, and CRM's.
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Can you help catch up years of limited or no bookkeeping?
Yes, we have helped many clients who started their companies grew to the millions quickly and didn't do any accounting! While a mess, we make the process easy for the business owner and do the heavy lifting.
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How often are my books updated?
Every Single Day. We want our contractors to have updated financials that are useful and to do that we keep transactions categorized daily.
This is one of the ways we on average close 70% of our clients books by the 10th of the month and 90% by the 15th and 98% by the 20th.
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Do you manage Accounts Payable AKA my AP?
Yes. We will track PO's, Bills, Bill Payments so that you know exactly how much you owe to each vendor without having to login to the vendor portal.
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Do you manage my vehicle loans?
Absolutely, we record your vehicles and associated vehicle loans to your balance sheet and record payments as they are made.
One of the most common mistakes we see is incorrectly entering vehicle leases, vehicle payments as expenses on the PNL.
We also record monthly depreciation keeping your EBITDA easy to calculate.
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Do you departmentalize my books?
Yes! We will categorize your financials according to your business units like Install, Service & Maintenance.
We will also split the Materials and Labor by Business Unit/Class giving you accurate gross margins!
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What CRM's do you work with?
While we are certified for Service Titan, We work with and have clients using HouseCall Pro, Sera, Payzer, ServiceFusion, Service Trade, Job Nimbus, Acculynx just to name a few. If your CRM is made for the home service industry we have probably used it.
Fractional CFO Service
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What does a Fractional CFO actually do?
First we will guide you through setting up the core accounting processes and systems required to operate your business correctly. To name a few: AP Process, AR Process, Cashflow Management best practices, Compensation Plans and KPI's, Performance Pay, and other best practices.
We turn your books into strategy — analyzing cash flow, pricing, margins, and growth opportunities to help you scale profitably.
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When should I consider a Fractional CFO?
Once you’re past $150k/mo+ in revenue it makes sense to start working with a Fractional CFO. We have quarterly, monthly and bi-weekly service levels to fit your budget and goals.
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Do I still need my accountant if I hire a CFO?
Yes — when operating a business successfully your financial team includes bookkeeping, paying bills, collecting cash, reconciling, cashflow management, analysis, and strategy.
When working with Pivotl we provide a full stack financial team for your company at a fraction of the cost to hire for those roles directly.
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Can you help build budgets and forecasts?
Absolutely. We can develop various budgets including: Call Count Budget, Sales Budget & Overhead Budget.
Forecasting is a critical component we can assist with and is part of our Goal setting module where we will work with you to set goals and align your strategy and cash position to achieve your target.
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What does it cost to hire a Fractional CFO?
We have various service levels that start at $995/quarter and go up to $5k/mo depending on the level of support analysis and number of meetings each month. Book a call with our team so we can learn more about your specific situation and needs.
Service Titan Consulting
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What does your ServiceTitan consulting include?
We help optimize your workflows, reporting, and integrations — so your data flows seamlessly from the field to finance.
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Can you integrate ServiceTitan with QuickBooks?
Yes. We specialize in mapping transactions correctly for clean accounting and real-time profitability tracking.
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Do you provide dashboard or report customization?
Yes. We build custom reports for job costing, tech performance, and department profitability.
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Can you fix sync or reconciliation issues?
Absolutely — we diagnose and resolve ServiceTitan-to-QuickBooks sync problems during onboarding or as part of ongoing support.
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Do you offer training for my team?
Yes and in fact we will record training videos and build SOP's for processes we implement with you so you never have to come back to us and pay for consulting fees for the same thing twice.
Pricing & Engagement
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How is pricing structured?
Our pricing is flat monthly, based on your company size and service scope. No hourly surprises — ever.
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Is there a minimum term?
No Contracts. We believe in earning your business each and every month.
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Do you offer custom packages?
Yes — we’ll tailor cleanup, bookkeeping, CFO, and ServiceTitan consulting into one integrated plan.